NTB Reviews and Complaints

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NTB Reviews

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  • tire rotation



    03-14-2017 visit to NTB 10000 Pineville Matthews Rd Pineville NC around 115pm for oil change and tire rotation on 2012 Camry SE. Oger# 400013142672. Customer complaint-Tire rotation not performed. Customer surprised! Reason given the front tire depth 2/32" difference to another tire. I have been long time customer and feel gipped, that the policy was not interpreted by employees correctly, policy is not published on website, not stated on coupons I receive, and no verbal "conditional" at time of my request, as well as false advertising when include in price of oil... More...
    (Repair Services)
  • tire balancer not maintained and blamed wheels



    I own a 2004 F250 4x4. I purchased 4 brand new Cooper tires from my local NTB. After about 200 miles. The truck would start to vibrate when driving over 50 mph. I went back to the local NTB twice in which they balanced the tires again with no improvement. Let me give you a little prior history. Prior to these cooper tires, I had a set of oversized mud tires on factory wheels which I had no vibration issues. The tires seemed to be getting worse and worse. The third time I took my truck in, the technician blamed the issues on bent rims. I told the NTB manager that I was going to... More...
    (Repair Services)
    96mustangman's Picture   96mustangman    0 Comments   Comments
  • Nasty Dirty Work



    Went to get an inspection and tires rotated and balanced, I bought the tires 2 years ago and I have the lifetime rotation and balance package. I was told about other things needed buyt I refused. No problem. When I got ready to get in my car the driver side floor mat was greasy and full of black oil from the technicians shoes. Apparently NTB does not use the courtesy mats to keep oil and dirt out of the customer's car. I will not consider taking my at back there for any major work if they do not take care with my car no better than that. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    jmwme's Picture   jmwme    0 Comments   Comments
  • Tires Very Poor Quality



    I Bought 65,000 mile tires less that a year ago. I do a lot of simple highway driving, 26000 miles in that time. I took the tires back when they were bald and dangerous in the rain. I provided a nearly perfect record of tire rotations to them (1 missing I could not find, but did show service on missing date just did not show if rotation was done.) But anyone reasonable could see I had good maintainance record. since I had the alignment done before the tires went on they said I could get not help from the warranty, not even pro-rated discount. The best deal they would offer was to charge me... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Seriously66's Picture   Seriously66    1 Comments   Comments
  • NTB poor customer service and unsatisfactory work



    My husband dropped his Cadillac off to NTB because the vehicle was cutting off. We were called to pick up the vehicle May 15,2015 after the repairs were "Supposedly" complete. We paid NTB over $3,000 yes I said over $3,000 to fix this issue. As we were driving home the car cut off. My husband called up to NTB they told us to bring the car back which we did. Once there I asked the manager what did the shop do because the car was NOT fixed! The manager,Michael Franks customer service was unacceptable. His response was that he told us to bring the car back and he would look at... More...
    (Repair Services)
  • Oil Change



    The people was very nice,they let me new that I needed other thing replace an change out they walk me out an showed me what I needed I`m glad they showed me my tires,where they are wearing an dry rotting an I did not have to wait a long time,I`m glad I decided to go N.T.B,Toyota Dealership is over rated,I would have waited a long time at Toyota it was to crowded Thanks N.T.B More...
    (Repair Services)
    12sop14hiepro's Picture   12sop14hiepro    0 Comments   Comments
  • NTB car car repair. They only want to sell you parts, not good service!



    Took my Toyota Corolla in for a front end alignment. Told them the front end started shimming at 60 mph. They called back and said I needed struts, brackets for the struts, front end alignment, and a complete brake job w/ new rotors. I asked if it would stop the front end from shimming and they said yes. I picked up the car several hours later after paying over $1400. Took it on the freeway and it still shimmed at 60 mph. Took it back and they said it was the new tires I had just bought from Discount Tire. I took it in to Discount Tire and they took off the wheels and spin balanced all 4... More...
    (Repair Services)
    jgroceryman's Picture   jgroceryman    0 Comments   Comments
  • bad tire service from NTB



    NTB in Wilmington, Delaware Limestone Rd and Kirkwood Hwy. I needed some new tires on my vehicle so i went to NTB because of the commercials I viewed on their service and prices. I went in told the gentleman what i needed he gave me a quote of 722.00 for 4 tires which was suppose to be 1 free tire. The service guy came back 30mins later which I thought he was done, and explained to me that I required front struts and the price would be and additional 1200 dollars, cost and labor. I informed him that I would consider that at a later date. I a man with 5 kids that kind of money is not laying... More...
    (Repair Services)
    bruceleeali's Picture   bruceleeali    1 Comments   Comments
  • Manipulative and Unethical



    I went to the Howard/IH 35 location in Austin Texas because my son had blown a tire. Our usually Discount Tire was closed and it was an emergency. Of course, NTB said we need all 4 tires! Because we bought the car used and there were other indications that the previously owner likely wasn't diligent about service, we went ahead and did it. There were a few other things added which I could talk about but what was the worst was that the guarantee and service which were promoted as "included" (and which are with Discount Tire so we had no reason to believe differently) were... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    upsetcarowner's Picture   upsetcarowner    0 Comments   Comments
  • Looooong wait.



    I went to NTB on 10-16-14 at the Wilmington Delaware location(concord pike) so they could fix a problem with the break repair they had done previously. I had an appointment for 11 am. The person at the desk talked me into leaving the car and promised I would have it by 3pm sharp. I called at 2:45 pm and was put on hold for 15 minutes while the person checked on the car. Then a second person picked up the phone and he went to check also. I was told they couldn't find the car or the mechanic and to call back. When I called back at 3pm I was told that actually the car was in the bay... More...
    (Repair Services)
    kiera25's Picture   kiera25    0 Comments   Comments
  • NTB Poor Service - Dirty



    This was my last visit to NTB. After 5 cars and years of service, I have watched them decline to the point of being no longer tolerable. The men's room was nasty - the toilet was physically broken (let your imagination soar). The techs were more interested in the football game than servicing the cars. 2 new tires on the rear (as written on the invoice) ended up on the front (RWD vehicle). After I pointed that our, they stripped out one of the lugs - common carelessness with air tools. One hour estimate turned into 2.5 hours. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    grabaholt's Picture   grabaholt    0 Comments   Comments
  • NTT



    NTB issue I paid $1000.00 and my jeep is worse then when I brought it in.Its in my driveway after having to get it towed right after I picked it up from the shop the second time.Brought jeep in for 2 new front tires and Differential Fluid Exchange done.Also to see why it started to stall while driving.So the gave me an estimate for close to $1800 because its going to need accatalytic convertor.I told the manager I cant afford it all right now so to make it ok to drive what should be done until I get back in 2 weeks.So the 2 tires where put on and the fluid exchange and the Front Stabalizer... More...
    (Repair Services)
    speiserp's Picture   speiserp    0 Comments   Comments
  • National Tire & Battery - sorry service



    In January, my husband took my car in to get two new tires. Recently, we started noticing a very loud metal clunking sound. After checking under the car and not seeing anything, my husband took the car back in yesterday. The mechanic said he heard it, too, at first, but later the noise went away. He said if we had another problem to bring it back in. Today, we went to Discount Tires where the mechanic immediately came to tell us that when the hubcap was removed, a bolt fell out. This shows someone wasn't doing their job. Why didn't NTB check? It wouldn't have taken any time.... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Cmyers06's Picture   Cmyers06    0 Comments   Comments
  • NTB almost killed me



    I went in to NTB for 2 new tires. I was told it would be about an hour. It took about 3 hours. About 5 days later I was driving on the highway and my rim/tire came off due to them not tightening all the lug nuts. I honestly thought I was going to die. NTB agreed to replace the rim/tire/rotor/damage to my car. Thank god my wife was not driving with my kids in the car. I consider myself very lucky. More...
    (Repair Services)
    SCOTTY1980's Picture   SCOTTY1980    1 Comments   Comments
  • Did not do complete job - excuses



    I have a copy of my coupon for which I requested an Oil Change, Tire Rotation and 22 Point Inspection at the NTB located at 125 Park Access Drive; Lawrenceville, Ga 30045. I called ahead and stated I had a coupon and asked for a time to drop-off the car(2011 Chrysler 300C RWD). The 12:30PM Friday May 16, 2014 was agreed upon. After the on-time arrival, I presented the original coupon asking for all services. Salesperson 32005059 inspected my car and noted the front tires were needing replacment soon. I asked for and received a printed quote copy. Salesperson stated "You can keep that... More...
    (Repair Services)
    xraydoc911's Picture   xraydoc911    0 Comments   Comments
  • NTB's "Shop Fee" is a Ripoff!



    Last week I called our local NTB store and asked for prices of their Wheel Alignment Programs. I was told: %u2022 1 year = $125 %u2022 3 year = $175 %u2022 5 year = $224 Today (5/5/2014), I took my brand new 2014 Ford C-MAX in for an alignment and to purchase a 3 year program. I was shocked when my bill totaled $197.99! It seems that the price of the 3 year program was now -- five days later -- $179.99. Plus, a "shop fee" of $18 was added to my bill. This 10% surcharge is outrageous, especially for a 3 year service contract that doesn't use any shop materials. I would... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    JimD01's Picture   JimD01    0 Comments   Comments
  • Getting 2 tires



    First time I go there I get home and noticed they put on wrong size tires that was aftter I waited 3hrs.I make apt go back,i'm reading my bill it says they only put 4 lug nuts on I said were is my 5th they had to run to Autozone,they said we will pit it on they didn't even put my car on a lift to loosen the other lug nuts they told me it was to rusty to put on,i have had that side rim off a few times so I get home and looked at it.when I got there I had 5 matching lug nuts when I got home I had 3 different lug nuts.this time I was only there almost 4hrs More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ftwhog's Picture   ftwhog    0 Comments   Comments
  • NTB not following MSHP rules on inspection stations



    Took my car in at 8:15 on a Saturday morning. There was only on bay being used and lots of guys just standing around. I asked how long it would take to get a vehicle inspection. I was told that that is a drop off only service. Leave it in morning they would try to have it done before close. It clear reads in the Missouri State Highway Patrol rules for inspection stations (page 10) that when a vehicle is presented for inspection it Must be inspected within two hours. Will definitely be finding somewhere else to go. More...
    (Miscellaneous)
    Emkh12345's Picture   Emkh12345    0 Comments   Comments
  • AUTO ALINGMENT



    WARNING! I had my car aligned at NTB in Jan. 2014 while visiting a friend in Independence. March 20,2014, I had my brakes checked at Rick's Automotive in Springfield, Mo., where I live. Upon inspecting the brakes they discovered that the right front lower ball joint nut was missing the nut and cotter pin, and the right front outer tie rod was missing the cotter pin. Riick's Automotive installed the nut and both cotter pins before the car left the shop because the car was not safe, the wheel could fly off at any time while I was driving, causing a serious accident. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    harry123cat's Picture   harry123cat    0 Comments   Comments
  • lug nuts



    took my car into ntb in Mayfield heights Ohio, for a front end alignment and tire rotation, I was told I need back brake and rotors (which I knew to be correct) as well as front brake pads. I had them replace back only at this time. I took car home to inspect front pads I was unable to remove lug nuts at this time finally got it off the lug and stub were cross threaded. Called immediately spoke to Jim to let them know,made an appointment to take care back. Got there waited and waited then was told they were sent the wrong part I had to wait longer i told them i could not wait to put care... More...
    (Repair Services)
    stubbybear's Picture   stubbybear    0 Comments   Comments
  • NTB terrible customer service



    I wish I could say that this place for the most part is a decent auto shop to get tire replacement or any sort of customer satisfaction at, but it would be an understatement. I got a full tire change on my car with no problems other than them being extremely slow and having very poor manners towards their customers. A little more than a month after that I got a flat tire... no big deal. I was just going to change that tire to my spare and take it back to the shop and have them fix it. The problem was that my lug was completely rounded off. I called ntb to see if I could get help. Once I... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ashtonbsmith's Picture   ashtonbsmith    0 Comments   Comments
  • Just wanted a oil change



    I needed an oil change and figured I would try this new NTB place around the corner. What a mistake, as soon as I walked in the door, I got the eye roll of from the front desk. As I began to state I was there for an oil change I was cut off with him saying " well it's and hour wait and it will take an hour once your car is taken back so you won't get out of here till 5." As I tried to figure out why the heck he just said, I wondered how are these people in bussiness? Could he have given me a later appointment? Call me sensitive but what happen to customer service and not... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Jessical25's Picture   Jessical25    0 Comments   Comments
  • NTB in Rosenberg Texas



    The date is 01/26/2014 and I just returned from the local NTB on Reading rd in Rosenberg Texas. I went there ot have two rear tires changed on my 2002 Corvette. I spoke with the Manager there and asked him for a quote. He looked at my car and said that it would be 73.00$ to monut and balance the tires due to the fact that they were so wide it would take the mechanic a long time to change. My tires are 295x35x18 this size is very common to a lot of cars on the road today. I couldn't believe the quote was this high?? I only went to this NTB because it was Sunday and Discount tire... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Ricks06's Picture   Ricks06    0 Comments   Comments
  • take advantage of women



    Had them to put my spare tire on my vehicle. They did not check the air I had to stop and air my tire up on my way home and they did not reset tire pressure sensor. We have bought tires at other NTB stores and had a great experience this one they seem to only want to play. Will have to rethink where I go when I buy tires this spring More...
    (Repair Services)
    aziehl's Picture   aziehl    0 Comments   Comments
  • Bad service



    Got 4 new tires installed. Their lifetime balancing was poorly done if done at all. Wait time was ridiculous even with appointment scheduled ahead of time online. People up from t need some customer service training. Their slogan says "we want your business" and you really don't feel like it. I had balancing done with someone else because didn't want to deal with ntb anymore. Most issues could be taken care of with simple heads up phone call and just doing what they offer. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Marek123's Picture   Marek123    0 Comments   Comments
  • No choice in the matter



    On 12/10/13 I went to NTB, the weather was bad, I had slid into a curb, bent the rim, broke a rod and I needed a tire(s). My complaint is when I made the decision to purchase 4 tires I was given one price for one brand of tire, Sumitomo @145.99 each. Later I called back after the installation of the tires to find out if there were other options of tires I could have purchased (after I spoke to my boyfriend). I was told yes, we have four other tires ranging from 74.99 to 154.99 in price and the brands included BF, Michelin and Continental. I feel the sales person should have discussed all... More...
    (Repair Services)
    Casseyhill's Picture   Casseyhill    0 Comments   Comments
  • Replacement warrant agreemnet for automible battery.



    On Saturday November 02, 2013, I Chester Hartzog shopped with NTB in Calumet City, Illinois to buy a battery. This is what occurred I was told previously over the telephone that this location sells Interstate batteries. I was of the belief that I would be paying for an interstate batteries. The completion of the sale was performed, and the car was driven around for pick-up, parked for pick-up. I did not look under the hood, until a hour later, an ntb trade name service center battery was placed in my automobile. The question is why the sales representative did not explain to me the product. More...
    (Advertising)
    Alitma14's Picture   Alitma14    0 Comments   Comments
  • taken avantage of at ntb



    hi, my son went to ntb in cedar hill tx. to have his tires rotated. they told him his brake pads were worn. my son doesnt know anything about cars. so he said ok ,put new pads on. by time they got done with him ,he had a 502.99 bill. this is bullshit. it a old 98 ford escort. the brakes work good. all it needed was pads. if i sent my wife in there i guess ill get the same thing. i have three cars of my own that i bring to ntb for tires ,alinements ,an so on. ntb has just lost all my buisnes. More...
    (Repair Services)
    justinmac's Picture   justinmac    0 Comments   Comments
  • Aspen Touring A/S Tires sold by Big-O



    DO NOT BUY the Aspen Touring A/S tires. They are pure junk and not worth the cheap price they sell them for. I made the mistake of putting them on my '04 Toyota Sienna and boy was I sorry. First, their performance is extremely sub-standard. They were loud, spongy, sluggish, completely unresponsive, and over all felt unsafe. It's not like i was looking for a performance tire but these tire felt like you were going to slide right of the road on any type of tight corner. Second, 3 of the 4 that I put on were out of round and felt like they were always out of balance because of the... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    RedRockMike's Picture   RedRockMike    9 Comments   Comments
  • engine diagnostics



    In july of 2012 wheninfor a noise that sounded like metal hitting metal did not happen all the time has for about amonth prior put on engine diadnostics and told needed hub bearing replaced it!204.20 for bearing 106 for diagnostics.Couple days later hear same noise thinking it cant be.About a month &a half later aug 2012 more issues same noise plus vibrating brake pedal service traction control light came on drove back to ntb arlington heights waited for hours put on personal diagnostics machine and told the other hub bearing was needed to the tune of 436.00 dollars this time on... More...
    (Repair Services)
    cedarville's Picture   cedarville    0 Comments   Comments
  • Bought 2 new tires for the back and forced to repair the front wheel



    I bought 2 new tires for the back. They rotate the front to the back and broke the stud from the front. They asked $50 for the stud then later let me know that while removing the stud they would need to replace the rolls which add $400. I asked my mechanic and he said there is no need to do all of that. The store does not allow me to take back the car. They asked $178 for the time they disconnect my front car wheel which i never asked and the car has to be tolled away. Once the car in their hand, they will find an argument that your car is un safe to drive and you cannot take it back. BE... More...
    (Repair Services)
    Tienbinh's Picture   Tienbinh    0 Comments   Comments

NTB Reviews By Product


NTB Comments


grabaholt says: (2 years ago)
 0
After 5 cars and many years, I have watched NTB's service & incompetence fall to the point of being intolerable. 2 new tires on the rear - simple. They put them on the front. I pointed out that the invoice said 'on the rear' (RWD vehicle) and asked them to move them to the rear. Then they stripped out a lug - carelessness with air tools. But were happy to let me drive off with one lug not tightened down...so I had to show them the lug was incapable of being tightened down. The techs were FAR more interested in the football game than servicing the cars. A 1-hr estimate turned into 2.5-hrs. Men's room was awful...the toilet was physically broken (let your imagination soar) - I would not even whiz in it.
-ex-customer.



jacinders says: (3 years ago)
 0
I've never purchased tires from NTB before, but after comparing prices decided to give them a try.

The ordering process was simple enough and I scheduled an appointment for the following week. We arranged schedules and vehicles to make the appointment, only to arrive and discover the tires were not there and they were unable to honor our appointment. The manager offered no more than an half-hearted apology.

Why have customers schedule an appointment, advertising it as a convenience, if it means nothing? I understand sometimes shipments are delayed, but the store could have easily called and informed us of such a delay before we went to the trouble to arrange schedules and drive to the store. Instead, we knew nothing until arriving at the store. It was extremely frustrating. So much so that I considered cancelling my order with NTB and purchasing tires elsewhere.

I complained via the company's website and only got a weak form email that made light of my situation and sounded condescending in response. No attempt has been made to make things right or appease me as the customer.

Not only that, but one of the reasons I chose NTB was a rebate promotion. After I reluctantly purchased tires from them, I'm only getting half the rebate I thought I was going to get. The promotion was misleading.

I regret my purchase and I'll be going somewhere else for my next tires. So ridiculous.



jayson says: (4 years ago)
 0
BAD customar servise



jayson says: (4 years ago)
 0
NTB on Berry hill Nashville TN is awful place.Bad customer service.Sitting on computer all the time don't pay attention to customer asking questions or not.They don't care.Oil change takes 3 hours don't come again



noNTB says: (5 years ago)
 0
in addition to what Acklafan said about purchasing tires. I did buy alignment and extended warranty. A year later I brought my truck back for rotation and alignment. guest what, they can not align my truck without an extensive repair on my suspension system ($2000+). took my truck to another shop for a second look, all the repairs are not necessary to alignment work. yes parts are old and millage is high but no need to do the work. NTB uses those to bait customers into spending thousands of $ with them. We need to put out words to warn people about this NTB scheme and drive them out of business.



airegirl says: (5 years ago)
 0
Hideous customer service. 2 hours to get a tire repaired is insane -- and they didn't even repair it, understood that it was too damaged, but they said I needed 4 new tires -- I had just purchased 2 brand new tires for front a month before. They look for other problems to sell things you don't need. Knew better than to go there, but had no choice they were the closest. Ended up walking out and going elsewhere. I know the condition of my car and what needs done -- I do upkeep and have looked at on a regular basis because it is an older car.



DELDER001 says: (5 years ago)
 0
NTB-HOUSTON, TEXAS
KATY FRWY & WILCREST
CUSTOMERS BEWARE!!!!!
I stopped at NTB to have chirping noise under hood checked out. They diagnosed it to be the pulleys. I agreed to have them replaced and signed the statement indicating the issue. Once the job was completed, one of the guys came and wanted me to see something. I immediately had a bad feeling. He had my serpentine belt in his hand and said it would need to be replaced as well because it could possibly start squeaking again. First off, I told him that the serpentine belt had just been replaced around October or November. Secondly, I told him that the serpentine belt issue should have been stated initially during the time I was told it was the pulleys. He basically stated that the belt was a little dull on the edges compared to the center of the belt. Whatever!!! I will not be replacing it. He then said it would probably not squeak for a while since the pulleys was the issue. But later on in the future, it might make the noise again. This was Sat Feb 11, 2012. I got in the car Sun Feb 12, 2012 to go to church, same noise. Drove back to NTB and they said the belt needed to be replaced. The point I made to them, it was the belt all along regardless to what they say. Sure, they can state that the pulleys needed to be replaced; however, they knew the serpentine belt should have been listed as a possible issue upfront on the diagnosis statement. PLEASE FIND ANOTHER SHOP TO HAVE CAR REPAIRS. CROOKS!!!!

D



Rumdada says: (6 years ago)
 0
So for a while now i thought i needed brakes because i would have to push down further and futher every time i needed to stop. Finnaly my brakes gave out so i stoped by to closet place to get it fixed which was NTB. So i tell the guy my problem, next thing i know 20 minutes later there trying to tell me i need rotors and my rear wheel drum is in bad shape too. I know for a fact i dont need rotors because I just recently bought them. At anyrate they tried to tell me it would be around $900 to fix all of that stuff. I told them I dont want any of that fixed I just want to be able to stop. So its gonna be 190 including tax for the brakes and installtion. 2 hours later the mechanic brings me back and tells Im still not going to be able to stop and ill have a soft brake pedal!! He said theres a leak in my master cylinder and it would be around 400 to replace!!! At this point im beyond pissed. The guy brings me up from and tells me the total 190. At this point i really feel like I got scammed i could of got brake pads and got them installed anywhere else for alot cheaper, then on top of that, It does nothing for me i still cant stop! So they did work to my car and didnt fix a thing. Theres no manager on duty and i asked the clerk to phone his manager he refused. I asked him to take the pads off and he wouldnt. So basically he said you can leave you car here over night and wait. I wanted to jump over the counter and choke him! Why the F*&^ would i leave me car here with you shady f*#^S and how would I get home? So i threw 200 at him and told him to give me my SH!T! So i knew this little shop and told the guy something was wrong with my master brake cylinder he makes a call gets the part used for $20 and charges me 40 to have it installed. $60 WOW ill be going there if i have any problems. I honestly think NTB may have did something to my master cylinder to make to force me to pay more money........ By all Means stay away from NTB they are scammers and will try to pull fast ones over on you!



EXTREMELYPISSEDOFF says: (6 years ago)
 0
I bought a set of new tires from NTB in Bolingbrook, IL. I walked in for tires & walked out without a radiator cap. Good thing I was at work & only went out to lunch! I come back from lunch & my car was smoking & leaking coolant! I popped the hood no radiator cap to be found! They do this 22 point inspection & that's not why I took in there for. The inconvenience this store cost me & store manager acted like he didn't even care! He says oh we'll replace the cost of the cap & give you a radiator flush as a courtesy! Are you kidding me! I could not believe what I was hearing! No apology at all! What about everything I had to go through just to get home! My husband had to waste & drive 30 miles to bring the cap & coolant! DO NOT EVER GO TO THESE PEOPLE! THE STORE MANAGER & SERVICE MANAGER DID NOT CARE DUE TO THEY GOT THEIR $650.00 FROM ME THE NIGHT BEFORE!



Acklafan says: (6 years ago)
 0
NTB has a 3 day sale on tires according to their tv advertisement. Buy one tire get one free. What a deal. I called telling them which type tire I needed. They said that tire wasn't on sale. They offered another tire. I said "Ok" sounds good. Then I asked for prices. The single tire was $134. That makes a set of 4 tires $268 at buy one get one free...right? WRONG. You have to purchase the extended warranty for each tire (An additional $60+ total for 4 tires) plus you have to have your car aligned! That's $115 plus tax. Well the total was around $640.00 for the four tires. I told them my car was only a year old and I didn't need an alignment and didn't want the hazard coverage. They said you have to purchase those to get the special! What a TOTAL RIP OFF! My business goes to their competitor. They lost a sale. DONT BUY FROM THESE PEOPLE! Read the reviews!




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