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NTB Reviews

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  • Flat Tire



    PLEASE DON'T EVER GO TO NTB 20330 FM 529 RD. CPYRESS, TX 77433 April 1 we take my truck in for a tire patch and Tuesday morning I was driving on flat again. Saheed Bello was very rude. States he can not fine my account in the system and not able to replace a tire for me. I told me, every time I come in NTB can't system to locate my account since the system change in 2013. I told me they will have to put for spair on. I told him, could you look up by name or address. I pay over $1500 for 4 tires and extra service to cover for this type of issue. He still being very rude and said he... More...
    (Repair Services)
    Vunloch's Picture   Vunloch    0 Comments   Comments
  • tire balancer not maintained and blamed wheels



    I own a 2004 F250 4x4. I purchased 4 brand new Cooper tires from my local NTB. After about 200 miles. The truck would start to vibrate when driving over 50 mph. I went back to the local NTB twice in which they balanced the tires again with no improvement. Let me give you a little prior history. Prior to these cooper tires, I had a set of oversized mud tires on factory wheels which I had no vibration issues. The tires seemed to be getting worse and worse. The third time I took my truck in, the technician blamed the issues on bent rims. I told the NTB manager that I was going to... More...
    (Repair Services)
    96mustangman's Picture   96mustangman    0 Comments   Comments
  • NTB poor customer service and unsatisfactory work



    My husband dropped his Cadillac off to NTB because the vehicle was cutting off. We were called to pick up the vehicle May 15,2015 after the repairs were "Supposedly" complete. We paid NTB over $3,000 yes I said over $3,000 to fix this issue. As we were driving home the car cut off. My husband called up to NTB they told us to bring the car back which we did. Once there I asked the manager what did the shop do because the car was NOT fixed! The manager,Michael Franks customer service was unacceptable. His response was that he told us to bring the car back and he would look at... More...
    (Repair Services)
  • NTB car car repair. They only want to sell you parts, not good service!



    Took my Toyota Corolla in for a front end alignment. Told them the front end started shimming at 60 mph. They called back and said I needed struts, brackets for the struts, front end alignment, and a complete brake job w/ new rotors. I asked if it would stop the front end from shimming and they said yes. I picked up the car several hours later after paying over $1400. Took it on the freeway and it still shimmed at 60 mph. Took it back and they said it was the new tires I had just bought from Discount Tire. I took it in to Discount Tire and they took off the wheels and spin balanced all 4... More...
    (Repair Services)
    jgroceryman's Picture   jgroceryman    0 Comments   Comments
  • bad tire service from NTB



    NTB in Wilmington, Delaware Limestone Rd and Kirkwood Hwy. I needed some new tires on my vehicle so i went to NTB because of the commercials I viewed on their service and prices. I went in told the gentleman what i needed he gave me a quote of 722.00 for 4 tires which was suppose to be 1 free tire. The service guy came back 30mins later which I thought he was done, and explained to me that I required front struts and the price would be and additional 1200 dollars, cost and labor. I informed him that I would consider that at a later date. I a man with 5 kids that kind of money is not laying... More...
    (Repair Services)
    bruceleeali's Picture   bruceleeali    1 Comments   Comments
  • Manipulative and Unethical



    I went to the Howard/IH 35 location in Austin Texas because my son had blown a tire. Our usually Discount Tire was closed and it was an emergency. Of course, NTB said we need all 4 tires! Because we bought the car used and there were other indications that the previously owner likely wasn't diligent about service, we went ahead and did it. There were a few other things added which I could talk about but what was the worst was that the guarantee and service which were promoted as "included" (and which are with Discount Tire so we had no reason to believe differently) were... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    upsetcarowner's Picture   upsetcarowner    0 Comments   Comments
  • Looooong wait.



    I went to NTB on 10-16-14 at the Wilmington Delaware location(concord pike) so they could fix a problem with the break repair they had done previously. I had an appointment for 11 am. The person at the desk talked me into leaving the car and promised I would have it by 3pm sharp. I called at 2:45 pm and was put on hold for 15 minutes while the person checked on the car. Then a second person picked up the phone and he went to check also. I was told they couldn't find the car or the mechanic and to call back. When I called back at 3pm I was told that actually the car was in the bay... More...
    (Repair Services)
    kiera25's Picture   kiera25    0 Comments   Comments
  • NTT



    NTB issue I paid $1000.00 and my jeep is worse then when I brought it in.Its in my driveway after having to get it towed right after I picked it up from the shop the second time.Brought jeep in for 2 new front tires and Differential Fluid Exchange done.Also to see why it started to stall while driving.So the gave me an estimate for close to $1800 because its going to need accatalytic convertor.I told the manager I cant afford it all right now so to make it ok to drive what should be done until I get back in 2 weeks.So the 2 tires where put on and the fluid exchange and the Front Stabalizer... More...
    (Repair Services)
    speiserp's Picture   speiserp    0 Comments   Comments
  • National Tire & Battery - sorry service



    In January, my husband took my car in to get two new tires. Recently, we started noticing a very loud metal clunking sound. After checking under the car and not seeing anything, my husband took the car back in yesterday. The mechanic said he heard it, too, at first, but later the noise went away. He said if we had another problem to bring it back in. Today, we went to Discount Tires where the mechanic immediately came to tell us that when the hubcap was removed, a bolt fell out. This shows someone wasn't doing their job. Why didn't NTB check? It wouldn't have taken any time.... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Cmyers06's Picture   Cmyers06    0 Comments   Comments
  • NTB almost killed me



    I went in to NTB for 2 new tires. I was told it would be about an hour. It took about 3 hours. About 5 days later I was driving on the highway and my rim/tire came off due to them not tightening all the lug nuts. I honestly thought I was going to die. NTB agreed to replace the rim/tire/rotor/damage to my car. Thank god my wife was not driving with my kids in the car. I consider myself very lucky. More...
    (Repair Services)
    SCOTTY1980's Picture   SCOTTY1980    1 Comments   Comments
  • Did not do complete job - excuses



    I have a copy of my coupon for which I requested an Oil Change, Tire Rotation and 22 Point Inspection at the NTB located at 125 Park Access Drive; Lawrenceville, Ga 30045. I called ahead and stated I had a coupon and asked for a time to drop-off the car(2011 Chrysler 300C RWD). The 12:30PM Friday May 16, 2014 was agreed upon. After the on-time arrival, I presented the original coupon asking for all services. Salesperson 32005059 inspected my car and noted the front tires were needing replacment soon. I asked for and received a printed quote copy. Salesperson stated "You can keep that... More...
    (Repair Services)
    xraydoc911's Picture   xraydoc911    0 Comments   Comments
  • NTB's "Shop Fee" is a Ripoff!



    Last week I called our local NTB store and asked for prices of their Wheel Alignment Programs. I was told: %u2022 1 year = $125 %u2022 3 year = $175 %u2022 5 year = $224 Today (5/5/2014), I took my brand new 2014 Ford C-MAX in for an alignment and to purchase a 3 year program. I was shocked when my bill totaled $197.99! It seems that the price of the 3 year program was now -- five days later -- $179.99. Plus, a "shop fee" of $18 was added to my bill. This 10% surcharge is outrageous, especially for a 3 year service contract that doesn't use any shop materials. I would... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    JimD01's Picture   JimD01    0 Comments   Comments
  • Getting 2 tires



    First time I go there I get home and noticed they put on wrong size tires that was aftter I waited 3hrs.I make apt go back,i'm reading my bill it says they only put 4 lug nuts on I said were is my 5th they had to run to Autozone,they said we will pit it on they didn't even put my car on a lift to loosen the other lug nuts they told me it was to rusty to put on,i have had that side rim off a few times so I get home and looked at it.when I got there I had 5 matching lug nuts when I got home I had 3 different lug nuts.this time I was only there almost 4hrs More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ftwhog's Picture   ftwhog    0 Comments   Comments
  • NTB not following MSHP rules on inspection stations



    Took my car in at 8:15 on a Saturday morning. There was only on bay being used and lots of guys just standing around. I asked how long it would take to get a vehicle inspection. I was told that that is a drop off only service. Leave it in morning they would try to have it done before close. It clear reads in the Missouri State Highway Patrol rules for inspection stations (page 10) that when a vehicle is presented for inspection it Must be inspected within two hours. Will definitely be finding somewhere else to go. More...
    (Miscellaneous)
    Emkh12345's Picture   Emkh12345    0 Comments   Comments
  • AUTO ALINGMENT



    WARNING! I had my car aligned at NTB in Jan. 2014 while visiting a friend in Independence. March 20,2014, I had my brakes checked at Rick's Automotive in Springfield, Mo., where I live. Upon inspecting the brakes they discovered that the right front lower ball joint nut was missing the nut and cotter pin, and the right front outer tie rod was missing the cotter pin. Riick's Automotive installed the nut and both cotter pins before the car left the shop because the car was not safe, the wheel could fly off at any time while I was driving, causing a serious accident. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    harry123cat's Picture   harry123cat    0 Comments   Comments
  • lug nuts



    took my car into ntb in Mayfield heights Ohio, for a front end alignment and tire rotation, I was told I need back brake and rotors (which I knew to be correct) as well as front brake pads. I had them replace back only at this time. I took car home to inspect front pads I was unable to remove lug nuts at this time finally got it off the lug and stub were cross threaded. Called immediately spoke to Jim to let them know,made an appointment to take care back. Got there waited and waited then was told they were sent the wrong part I had to wait longer i told them i could not wait to put care... More...
    (Repair Services)
    stubbybear's Picture   stubbybear    0 Comments   Comments
  • NTB terrible customer service



    I wish I could say that this place for the most part is a decent auto shop to get tire replacement or any sort of customer satisfaction at, but it would be an understatement. I got a full tire change on my car with no problems other than them being extremely slow and having very poor manners towards their customers. A little more than a month after that I got a flat tire... no big deal. I was just going to change that tire to my spare and take it back to the shop and have them fix it. The problem was that my lug was completely rounded off. I called ntb to see if I could get help. Once I... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ashtonbsmith's Picture   ashtonbsmith    0 Comments   Comments
  • Just wanted a oil change



    I needed an oil change and figured I would try this new NTB place around the corner. What a mistake, as soon as I walked in the door, I got the eye roll of from the front desk. As I began to state I was there for an oil change I was cut off with him saying " well it's and hour wait and it will take an hour once your car is taken back so you won't get out of here till 5." As I tried to figure out why the heck he just said, I wondered how are these people in bussiness? Could he have given me a later appointment? Call me sensitive but what happen to customer service and not... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Jessical25's Picture   Jessical25    0 Comments   Comments
  • NTB in Rosenberg Texas



    The date is 01/26/2014 and I just returned from the local NTB on Reading rd in Rosenberg Texas. I went there ot have two rear tires changed on my 2002 Corvette. I spoke with the Manager there and asked him for a quote. He looked at my car and said that it would be 73.00$ to monut and balance the tires due to the fact that they were so wide it would take the mechanic a long time to change. My tires are 295x35x18 this size is very common to a lot of cars on the road today. I couldn't believe the quote was this high?? I only went to this NTB because it was Sunday and Discount tire... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Ricks06's Picture   Ricks06    0 Comments   Comments
  • take advantage of women



    Had them to put my spare tire on my vehicle. They did not check the air I had to stop and air my tire up on my way home and they did not reset tire pressure sensor. We have bought tires at other NTB stores and had a great experience this one they seem to only want to play. Will have to rethink where I go when I buy tires this spring More...
    (Repair Services)
    aziehl's Picture   aziehl    0 Comments   Comments
  • Bad service



    Got 4 new tires installed. Their lifetime balancing was poorly done if done at all. Wait time was ridiculous even with appointment scheduled ahead of time online. People up from t need some customer service training. Their slogan says "we want your business" and you really don't feel like it. I had balancing done with someone else because didn't want to deal with ntb anymore. Most issues could be taken care of with simple heads up phone call and just doing what they offer. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Marek123's Picture   Marek123    0 Comments   Comments
  • No choice in the matter



    On 12/10/13 I went to NTB, the weather was bad, I had slid into a curb, bent the rim, broke a rod and I needed a tire(s). My complaint is when I made the decision to purchase 4 tires I was given one price for one brand of tire, Sumitomo @145.99 each. Later I called back after the installation of the tires to find out if there were other options of tires I could have purchased (after I spoke to my boyfriend). I was told yes, we have four other tires ranging from 74.99 to 154.99 in price and the brands included BF, Michelin and Continental. I feel the sales person should have discussed all... More...
    (Repair Services)
    Casseyhill's Picture   Casseyhill    0 Comments   Comments
  • taken avantage of at ntb



    hi, my son went to ntb in cedar hill tx. to have his tires rotated. they told him his brake pads were worn. my son doesnt know anything about cars. so he said ok ,put new pads on. by time they got done with him ,he had a 502.99 bill. this is bullshit. it a old 98 ford escort. the brakes work good. all it needed was pads. if i sent my wife in there i guess ill get the same thing. i have three cars of my own that i bring to ntb for tires ,alinements ,an so on. ntb has just lost all my buisnes. More...
    (Repair Services)
    justinmac's Picture   justinmac    0 Comments   Comments
  • Aspen Touring A/S Tires sold by Big-O



    DO NOT BUY the Aspen Touring A/S tires. They are pure junk and not worth the cheap price they sell them for. I made the mistake of putting them on my '04 Toyota Sienna and boy was I sorry. First, their performance is extremely sub-standard. They were loud, spongy, sluggish, completely unresponsive, and over all felt unsafe. It's not like i was looking for a performance tire but these tire felt like you were going to slide right of the road on any type of tight corner. Second, 3 of the 4 that I put on were out of round and felt like they were always out of balance because of the... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    RedRockMike's Picture   RedRockMike    9 Comments   Comments
  • engine diagnostics



    In july of 2012 wheninfor a noise that sounded like metal hitting metal did not happen all the time has for about amonth prior put on engine diadnostics and told needed hub bearing replaced it!204.20 for bearing 106 for diagnostics.Couple days later hear same noise thinking it cant be.About a month &a half later aug 2012 more issues same noise plus vibrating brake pedal service traction control light came on drove back to ntb arlington heights waited for hours put on personal diagnostics machine and told the other hub bearing was needed to the tune of 436.00 dollars this time on... More...
    (Repair Services)
    cedarville's Picture   cedarville    0 Comments   Comments
  • Bought 2 new tires for the back and forced to repair the front wheel



    I bought 2 new tires for the back. They rotate the front to the back and broke the stud from the front. They asked $50 for the stud then later let me know that while removing the stud they would need to replace the rolls which add $400. I asked my mechanic and he said there is no need to do all of that. The store does not allow me to take back the car. They asked $178 for the time they disconnect my front car wheel which i never asked and the car has to be tolled away. Once the car in their hand, they will find an argument that your car is un safe to drive and you cannot take it back. BE... More...
    (Repair Services)
    Tienbinh's Picture   Tienbinh    0 Comments   Comments
  • NTB "discount" oil change/tire rotation



    I responded to an online oil change/tire rotation deal for $19.99. I submit my info and head down to the store. They had no info about my appointment, but I did get in. The employee started right in with the upselling. He offered the upgraded oil change for $46. I would get $20 back by mail, so in the end, the oil change would be $5 cheaper. I passed. I was told the service would take 60-90 minutes. About 30 minutes later, I received a call from the technician. He informs me a rear stabilizer link needs to be fixed for $275. I tell him to just do I what I requested. I returned... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    vivatonal's Picture   vivatonal    0 Comments   Comments
  • Horrible Experience



    I had the lovely privilege of experiencing NTB customer service (NOT). I had bought tires and within two months of my purchase one of the tires developed a bulge on the side wall. So I went back to the store to have it replaced and when I got there the clerk looked over the tire and agreed with my assessment that it was just a bad tire - no problem it happens right. So then here comes the manager and I was immediately assaulted that it was my fault for not buying road hazard coverage and that I must have hit something to have caused the bulge. OK so I drive a CRV and if I hit something... More...
    (Repair Services)
    arick1994's Picture   arick1994    0 Comments   Comments
  • Tire Changes - Ultimate RIp off



    NTB offers 5-10$ less on tire price compared to other business and at selected stores provides free tire installation :) good enough to attract people as the over all price with installation would always be less compared to other competitors.. I got my tires changed recently, and while performing the installation the mechanic guy came to me and told me with a worn out break pad in hand and told me that the break pads were damaged and needs to be replaced (I had done full servicing of my vehicle from my dealership the previos week and they did not report my break pads were damaged) . It... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    subin84's Picture   subin84    0 Comments   Comments
  • Mechanics with $$$ on the brain



    On 05/14/2012 I went to NTB in Cedar Hill, Tx for tires and oil change. Went in expecting to spend about $900.00 for tires and oil change. Was told needed brakes rotors and brake pads. Total cost $2245.42. About 3 or 4 days afterward my husband checked my oil and my car needed a quart of oil. Took my car back to NTB and they said it was oil gasket needed to be replaced and they took care of it. Well went to Cadillac Service Center last week on 04/30/2013 and was informed that I needed rear bushings. I believe that comes with brakes being repaired doesn't it? I will not visit another... More...
    (Repair Services)
    phil60td's Picture   phil60td    0 Comments   Comments
  • NTB distroy new tires



    When they put new set of tires, the guy recommended wheel alignment, because old front tires were worn more inside. I agreed, and paid for it. 5 months later, I noticed that front tires now are worn outside, but it was so bad that inner layers started coming through the rubber. I immediately took car back, and they told me that "its normal, after alignment it eventually get bad again, and tires should be rotated every 2 - 3 months" ?! He offered tire replacement of $180 per tire and new alignment. This is obvious rip-off. I will never go even close to this rat hole again. Stay... More...
    (Repair Services)
    Semir's Picture   Semir    0 Comments   Comments
  • Nail in tire



    Took over 2 hours to replace a tire and they did not even balance the tire. My husband watch him and went out there and made him do it right! There was 3 other people in there, all men, and they were just as angry if not more about how long things were taking. One man walked out after his car sat for 2 hours untouched and 2 other men complained they had been there for over 3 hours already. Everyone of us agreed the only reason we came there is because it was Sunday and no one else was open and none of us would ever come back. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    kholcombe's Picture   kholcombe    0 Comments   Comments
  • Brakes and Rotors Extortion



    It came to my attention that my car needed new belts for the power steering which was completely mangled. Granted i wasn't there for engine work , it would've been great to know about it before it became an issue. So much for your 22 point inspection. Also when i took my car to a real mechanic , they told me I completely over paid for my brake job which cost me 775.09 with my 80$ off coupon. I can firmly promise you i will never .. And I mean NEVER will be returning to your facade of a professional business. I was told brakes/rotors should've been no more than 335-400$ . As i... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    dnsa35's Picture   dnsa35    0 Comments   Comments
  • NTB false brake fix.



    My dad has been taking all of our vehicles to NTB for years now. Recently I went up there to try and fix what they had messed up. A day before they put on new brakes and everything felt fine. Except the price, (1100). Just for the front brakes. The day I got the car back the brakes felt very loose. I had to press hard to even get a reaction to the brakes. My dad suggested I take it back and tell them to fix it and it i wasn't going to be charged. As I was driving my brake line broke. I put my car in neutral and then pulled the emergency brake. I was pissed. My boyfriend said they most... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Diandrah's Picture   Diandrah    0 Comments   Comments
  • ntb southwest blvd ft worth tx the worst



    took my corvette to this ntb got good tires yes , always got my oil changes done here but one time the would be mech didnt put the oil filter on tight and my vette engine blew up that day called there corp office they say hi managment will call you but they never did so i called back over and over same results, well i had to get rid of my vette or it would be 10 thousand for me to repair it , well the other day same ntb took my infiniti g35 to get back tires , they sold me some crappy passanger car tires for my sports car look like crap , and was rude and none helpful , do not use ntb they... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    timtina1's Picture   timtina1    0 Comments   Comments
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