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NTB Reviews

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  • Nasty Dirty Work

    Went to get an inspection and tires rotated and balanced, I bought the tires 2 years ago and I have the lifetime rotation and balance package. I was told about other things needed buyt I refused. No problem. When I got ready to get in my car the driver side floor mat was greasy and full of black oil from the technicians shoes. Apparently NTB does not use the courtesy mats to keep oil and dirt out of the customer's car. I will not consider taking my at back there for any major work if they do not take care with my car no better than that. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    jmwme's Picture   jmwme    0 Comments   Comments
  • Tires Very Poor Quality

    I Bought 65,000 mile tires less that a year ago. I do a lot of simple highway driving, 26000 miles in that time. I took the tires back when they were bald and dangerous in the rain. I provided a nearly perfect record of tire rotations to them (1 missing I could not find, but did show service on missing date just did not show if rotation was done.) But anyone reasonable could see I had good maintainance record. since I had the alignment done before the tires went on they said I could get not help from the warranty, not even pro-rated discount. The best deal they would offer was to charge me... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Seriously66's Picture   Seriously66    1 Comments   Comments
  • NTB Poor Service - Dirty

    This was my last visit to NTB. After 5 cars and years of service, I have watched them decline to the point of being no longer tolerable. The men's room was nasty - the toilet was physically broken (let your imagination soar). The techs were more interested in the football game than servicing the cars. 2 new tires on the rear (as written on the invoice) ended up on the front (RWD vehicle). After I pointed that our, they stripped out one of the lugs - common carelessness with air tools. One hour estimate turned into 2.5 hours. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    grabaholt's Picture   grabaholt    0 Comments   Comments
  • Tires rotated and balanced

    I resently had my tires rotated and balanced on our family van. We took a trip to Georgetown ,Kentucky for the weekend. On the way back we had tire trouble and attempted to change the tire. At this time I discovered the lugs on three of the studs had been cross-threaded. Called my emergency road sevice andhe attempted to remove the lug nuts, and three of them broke off. Now I only have two goog studs and about 200+ miles to get home. It was late and there were no repair shops open. ThereforeI had to spend the night in a hotel, and miss a days pay. The only thing that I can get according to... More...
    (Repair Services)
    marsmi1's Picture   marsmi1    0 Comments   Comments


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