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NTB Reviews

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  • tire rotation



    03-14-2017 visit to NTB 10000 Pineville Matthews Rd Pineville NC around 115pm for oil change and tire rotation on 2012 Camry SE. Oger# 400013142672. Customer complaint-Tire rotation not performed. Customer surprised! Reason given the front tire depth 2/32" difference to another tire. I have been long time customer and feel gipped, that the policy was not interpreted by employees correctly, policy is not published on website, not stated on coupons I receive, and no verbal "conditional" at time of my request, as well as false advertising when include in price of oil... More...
    (Repair Services)
  • BUY ONE GET ONE FREE TIRE PROMOTION



    BACK ON OCTOBER 31, 2012, I WENT TO THE BRIDGETON,MO LOCATION AND IT WAS THE LAST DAY THEY WERE RUNNING A PROMOTION FOR THEIR BUY ONE AND GET ONE FREE ON TIRES. I HAD ALWAYS TAKEN ADVANTAGE OF THIS SALE IN THE PAST, SO I AM A FAITHFUL COSTUMER.RECENTLY I DISCOVERED BY THE DEALERSHIP THAT I WAS TAKEN ADVANTAGE OF WHEN THEY SOLD ME THE ASPEN TOURING TIRES AT $114.99 #TN27521557V EACH TIRE, WHICH ALSO REQUIRED PURCHASING THE ROAD HAZARD PLUS LIFETIME WHEEL BALANCE AND ROTATION. THESE TIRES ARE ONE DIRECTIONAL TIRES, WHICH WAS DONE ON ORDER# 36115262 AGAINST INV #63318075; WHICH HAS A 60,000... More...
    (Advertising)
  • wheel alignment service



    I submitted a complain against the manager of the store, NTB Store #613 7734 Richmond Highway Alexandria, VA 22306, for declining discount coupon issued issued by NTB. I got a call from same store Manager, to get the Wheel Balance done for my Toyota Sienna. I went to shop on 09/29/2012 with my car for wheel balance done. After 2 hours, when my wife reached the store for status of the job, she has been told, the job is not yet completed. Then store manager appeared and handover the key of the car, saying that job is completed. It strikes a doubt on her mind for the contradictory statement... More...
    (Repair Services)
  • NTB Customer Service



    NTB in New Martinsville WV has horrible office personel. When they got rid of the previous office personel, they lost a lot of customers. I for one will never go back and I have been going there for years!!!! No one in my family will either. So rude to me on the phone. I called the one in Moundsville WV and the guy there was very helpful and went above and beyond to help. New Martinsville WV NTB Sucks!!! More...
    (Miscellaneous)
  • NTB Misdiagnosis



    I went to the NTB location at the Beltway and Hillcroft in Houston Texas on 4/25/11. My car was making a really bad rubbing noise. The technician put my car on the rack, drove it around, then diagnosed the problem. According to the technician, all four brake pads and rotors were the issue. I agreed to have this fixed for around $600 dollars. Later that evening, the store called and said that something else was the problem - a bracket. Not wanting to pay for even more work, but wanting the problem fixed, I told them to go ahead and fix it. The next day they called and said the bracket... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Incompetent



    NTB is an automotive service chain, specializing (per their logo) in tires, service, brakes, and batteries. I have purchased an alignment program from NTB which was supposed to cover on-demand wheel alignment service for my vehicle, Jaguar XJ8. I had prepaid for a 5-year program, costing $180. On 05/12/2009 I took my car to the NTB branch at 871 E Dundee, Palatine, IL. I was told the service was completed, the car was returned to me, and a report provided. Being in a hurry, I did not have a chance to review the report on the spot, but rather read it later that day. On review I found... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)


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