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NTB Complaint - Corporate policy
NTB Complaint

NTB Complaint


Tman063's Picture Reviewed by Tman063

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Corporate policy


I went to my local NTB store, here in Muncie, IN, to get the oil changed in my car. I use different oil (Mobil Clean 5000) so I brought my own filter, oil + supplement. Mind you that I had this done 5k miles ago (last Dec. '09). There was a "new" service manager who informed me that a new "corporate rule" will not let NTB change oil that is brought in by a customer. I was willing to show him my receipt (O'Reilly's) but that wasn't good enough. Once again, your corporate policies have lost you ANOTHER customer - I went to Walmart, who had no problem charging me even more than NTB to change the oil I gave them to use! Your stupidity once reigns - I WILL tell others!


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Comments


tyreman says: (7 years ago)
 +1
do you take a steak to the local eatery and ask the to cook it for you?? I would have taken your money though and sent you packing.




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