NTB Complaint

NTB Complaint


Vunloch's Picture Reviewed by Vunloch

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Flat Tire


PLEASE DON'T EVER GO TO NTB
20330 FM 529 RD.
CPYRESS, TX 77433
April 1 we take my truck in for a tire patch and Tuesday morning I was driving on flat again. Saheed Bello was very rude. States he can not fine my account in the system and not able to replace a tire for me. I told me, every time I come in NTB can't system to locate my account since the system change in 2013. I told me they will have to put for spair on. I told him, could you look up by name or address. I pay over $1500 for 4 tires and extra service to cover for this type of issue. He still being very rude and said he can not give me replace because he can not pull my account or even confirm I buy from NTB. If he rude then I can go to another NTB. I called NTB credit card company and was able to locate my purchase. Once I got to work, Saheed called around 9:15am to tell me IT department was able to fine my invoice and he can email it over. I believe he's only email because he was very rude and made me embarrass in front of other NTB employee and other customers and he did not want to sorry I'm sorry in front of others like he did to me. Saying to me, he'll NEEDS to call the police, but it's okay for me to yell at another employee and talking bad about behind closed door but he didn't know he was loud to way I can still hear him.


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