NTB Complaint

NTB Complaint

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NTB Poor Service - Dirty - cooper tires


This was my last visit to NTB . After 5 cars and years of service, I have watched them decline to the point of being no longer tolerable. The men's room was nasty - the toilet was physically broken (let your imagination soar). The techs were more interested in the football game than servicing the cars. 2 new tires on the rear (as written on the invoice) ended up on the front (RWD vehicle). After I pointed that our, they stripped out one of the lugs - common carelessness with air tools. One hour estimate turned into 2.5 hours.


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