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NTB Complaint - NTB terrible customer service - tire repair/replacement
NTB Complaint

NTB Complaint

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NTB terrible customer service - tire repair/replacement


I wish I could say that this place for the most part is a decent auto shop to get tire replacement or any sort of customer satisfaction at, but it would be an understatement.

I got a full tire change on my car with no problems other than them being extremely slow and having very poor manners towards their customers. A little more than a month after that I got a flat tire... no big deal. I was just going to change that tire to my spare and take it back to the shop and have them fix it. The problem was that my lug was completely rounded off. I called ntb to see if I could get help. Once I told the guy my situation he quickly fired off that it was my fault. That I had done it when I was trying to get the tire off. I would take responsibility for this IF I could even get the tool on the lug long enough to get a grip. So I asked the guy if there was any way he could help me out by getting me a truck or something to assist me. He then said that he was the only one behind the counter and he had other things to do so no.

Being an employee for many customer service based jobs I have been taught to give my 100% for the customer and help them out to the full extent.

After having this issue with awful customer service and with them not taking responsibility for their actions I WILL NOT be any kind of customer for this place again.


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