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NTB Complaint - NTB's "Shop Fee" is a Ripoff!
NTB Complaint

NTB Complaint


JimD01's Picture Reviewed by JimD01

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NTB's "Shop Fee" is a Ripoff!


Last week I called our local NTB store and asked for prices of their Wheel Alignment Programs. I was told:
%u2022 1 year = $125
%u2022 3 year = $175
%u2022 5 year = $224
Today (5/5/2014), I took my brand new 2014 Ford C-MAX in for an alignment and to purchase a 3 year program. I was shocked when my bill totaled $197.99! It seems that the price of the 3 year program was now -- five days later -- $179.99. Plus, a "shop fee" of $18 was added to my bill.

This 10% surcharge is outrageous, especially for a 3 year service contract that doesn't use any shop materials. I would have cancelled the entire deal, but my car had already been aligned, which would have cost me over $90 for a single alignment -- plus, of course, NTB's 10% "shop fee."
This kind of nonsense should be illegal!
One final point. When the alignment technician (who had literally been crawling around on the shop floor and who's hands were filthy) was finished, he hopped right into my new car, with its leather interior, and drove it around front for pick-up.


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