NTB Complaint

NTB Complaint

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No choice in the matter


On 12/10/13 I went to NTB , the weather was bad, I had slid into a curb, bent the rim, broke a rod and I needed a tire(s). My complaint is when I made the decision to purchase 4 tires I was given one price for one brand of tire, Sumitomo @145.99 each. Later I called back after the installation of the tires to find out if there were other options of tires I could have purchased (after I spoke to my boyfriend). I was told yes, we have four other tires ranging from 74.99 to 154.99 in price and the brands included BF, Michelin and Continental. I feel the sales person should have discussed all brands and prices instead of leading me to believe there was only one tire and price. The gentleman that told me about the other brands and prices attempted to sooth things over by saying, the salesperson sold me a good tire and I only really paid for three tires, HMMM, I’m not sure about that, all I know is I wasn’t given all the information I needed to make the best decision for me and my finances and my car.
Now I have tires good for 90,000 miles on a car I may trade in by spring, I’m not happy.
Cassandra Hilliard


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