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NTB Complaint - Poor customer management - Front brake service
NTB Complaint

NTB Complaint


aphill's Picture Reviewed by aphill

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Poor customer management - Front brake service


Front brake service took 6.5 hrs to complete. No complications and parts in stock.
Had an appointment at 2 PM, which I find now is pretty much meaningless, because of the volume of cars that were there ahead of me. I was the last customer to leave the shop at around 8:20 pm. In their defense one of the service people gave me a ride home around 2:44 pm and picked me up to return to the shop around 6:30 pm only to have to wait 2 hours more for completion of the job


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Comments


cameroniandad says: (8 years ago)
 0
I am disappointed and utterly disgusted with NTB. My fiancé drove to the Mount Juliet NTB location #852 with her 2003 Kia Sorento on November 20, 2010. She described the symptoms of her vehicles problems, which was extreme vibration upon acceleration, similar to a flat tire. I encouraged her to go to NTB because I bought 4 new tires from NTB last April for that vehicle and we had a service plan. She was immediately told that her tires were bad after their test drive. She explained that the tires were fairly new and was surprised. The diagnosis was then changed to faulty brakes. She called me and I spoke to a NTB representative that explained that the brake rotors were out of balance and needed replacement. I instructed NTB to do nothing to the vehicle except balance the tires, for I felt she needed to go to a more qualified mechanic. NTB did in fact balance the tires, but she drove 2 miles from that store where her drive shaft fell out of the vehicle. The damages, repairs, and towing are well over $1200.00. The problem was a faulty universal joint on the drive shaft about $100.00 repair. I find it disturbing that this was over looked by your mechanics after a test drive and visual inspection. I spoke with a manager over the phone, rehashing the story for about a half an hour, he offered me a couple of oil changes. I don't believe that $20 oil will make up for the inconvenience and expense we lost and I do not trust NTB to inspect or work on my vehicles.




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