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NTB Complaint - poor service - cooper discoverer
NTB Complaint

NTB Complaint

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poor service - cooper discoverer


poor service i took my jeep to get 4 tires/buy 2 get 2 free i received a free alignment and life time wheel and rotate along with other things, i was charged for 4 tire disposable fee i had asked that one tire which was fairly new be placed in the inside of jeep i waanted to keep it i was told that this would be done as i was leaving the parking lot i looked in the back of my jeep and saw a tire, however when i got home i discovered that it was my spare tire and not my fairly new tire that i had asked to be place inside of the jeep i called back to the store and was told were sorry i will save it for you to pick up i did go out of my way the next day to pick up the tire and guess what the guy put 2 used tires in the back of the jeep one which i did recognize but the 2nd tire was very used and not at all what i wanted returned to me also the day after returning home after having the new tires put on my husband noticed 2 caps missing from the 2 back wheels so when i brought this to the attention of the manager he stated after reportingly talking with the person that had done my service and reported to me that he stated that the 2 caps were missing but he had forgot to report it to me, and further more the person pretty much called me a liar and stated he has worked for me for a good while and i believe him so i will never purchase anything fron NTB or it's affiliates again poor service and they ripped me off and to say the least my jeep does not drive any different than it did prior to getting the alignment and i paid for 4 tires to be disposed of and 2 were put in the jeep so 4-2=2 in a nut shell if feel as if i got suckered and the cost was not beneficial to me because i will never step foot into NTB nor will i advise anyone else to especially women but if thats the way NTB makes their living shame on them but as for me they will is that called fraud paying for a service that was not performed NEVER get another dime from me THIS WAS A LESSON WELL LEARNED


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