NTB Support Ticket - Pineville, North Carolina

tire rotation - NTB - oil change

Created By: razorbackgiant's Picture razorbackgiant Last Reply: razorbackgiant's Picture razorbackgiant
Priority Level: [Medium] Status: [Open]
Created: 6 months ago Last Updated: 6 months ago
Department: N/A Replies: 0
Product: NTB - oil change

03-14-2017 visit to NTB 10000 Pineville Matthews Rd Pineville NC around 115pm for oil change and tire rotation on 2012 Camry SE. Oger# 400013142672.
Customer complaint-Tire rotation not performed. Customer surprised!

Reason given the front tire depth 2/32" difference to another tire.
I have been long time customer and feel gipped, that the policy was not interpreted by employees correctly, policy is not published on website, not stated on coupons I receive, and no verbal "conditional" at time of my request, as well as false advertising when include in price of oil change and "no asterisk" stating policy on tire rotation (no fine print awareness similar to $19.99 price for oil change but "plus $3 disposal fee).

Will not return to NTB unless response and renumeration provided.



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